A question about a guide, a problem with your order, or a business enquiry — send us a message and a real person will get back to you.
Monday – Saturday, 9:00 AM – 6:00 PM (West Africa Time). Messages sent outside these hours are answered on the next working day.
Include the email address you paid with and the name of the guide, so we can find your order quickly. See quick fixes
Affiliates, collaborations and bulk purchases are welcome — choose “Partnership / business” in the form.
Fill in the form and we’ll reply to the email address you provide.
Most delivery problems are solved in a minute. Try these steps first.
Your guide is emailed by Selar. Look in your Spam, Promotions or Updates folders.
Search for “Selar” or the guide’s name. The email contains your download link.
The guide goes to the email you typed at checkout — it may be a different inbox or have a typo.
Use the form above with your payment email and the guide name, and we’ll resend it.
We reply during our support hours, Monday to Saturday, 9AM – 6PM (WAT). Messages sent at night, on Sundays or on public holidays are answered on the next working day.
Choose “Refund request” in the form, or email support@goldenreachmedia.com from the email address you paid with, and tell us which guide you bought. See our refund policy for details.
Send us both payment receipts (or the email you paid with and the dates) and we’ll refund the duplicate payment.
Yes. Enter the recipient’s email address at checkout so the guide is delivered straight to them, or buy it yourself and forward the download email.